02 — AI employees
The roles nobody is covering.
Each Adilm employee is set up for a defined body of work. Find the function that is going uncovered, and read what that role would hold.
Function
Handles inbound customer questions in the connected inbox, resolves what falls inside its remit, and brings the rest to a person.
Work it holds
- First-response triage
- Answering questions covered by your documented policies
- Chasing missing details from a customer
- Summarising a thread before escalation
Where it stops for you
- Replying to a customer for the first time in a new thread
- Anything touching billing or refunds
- Committing to a date
Read the full remitWhat it does not do
- Issue refunds or credits
- Change account settings on a customer’s behalf
- Make commitments about roadmap or delivery dates
Researches and prepares outbound opportunities, drafts the approach, and keeps the pipeline record current — without contacting anyone unapproved.
Work it holds
- Building a researched prospect list to your criteria
- Drafting first-contact messages
- Preparing call briefs
- Logging outcomes to the connected CRM
Where it stops for you
- Contacting a prospect
- Adding a new company record
- Stating a price
Read the full remitWhat it does not do
- Contact anyone without approval
- Quote a price
- Negotiate
Produces and prepares marketing material to your positioning, keeps the content schedule moving, and brings anything public to a person before it goes out.
Work it holds
- Drafting content against a brief
- Maintaining the content schedule
- Repurposing existing material for another channel
- Preparing campaign briefs
Where it stops for you
- Anything going to a public channel
- Any claim, number or comparison
- Using a customer’s name
Read the full remitWhat it does not do
- Put anything on a public channel without approval
- Make a claim it cannot source
- Use a customer’s name without permission
Answers defined questions with sourced findings, and says plainly when the evidence does not support an answer.
Work it holds
- Answering a scoped research question
- Monitoring a defined topic on a schedule
- Summarising a document set
- Building a comparison against stated criteria
Where it stops for you
- Any spend on a source or subscription
- Sharing a finding outside the business
- Presenting a finding as settled when sources disagree
Read the full remitWhat it does not do
- Present unsourced findings as fact
- Buy access to a source
- Contact a third party for information
Keeps recurring internal work moving, chases what has stalled, and holds the record of what was done.
Work it holds
- Running a recurring internal process to a checklist
- Chasing outstanding items from named people
- Reconciling two records against each other
- Preparing a weekly operations summary
Where it stops for you
- Any message to someone outside the business
- Anything with a financial value
- Closing an exception rather than escalating it
Read the full remitWhat it does not do
- Approve anything financial
- Change a process without approval
- Contact a supplier or customer unapproved
Handles booking and rescheduling against your stated availability, confirms arrangements, and protects the parts of the calendar you have told it to protect.
Work it holds
- Booking against stated availability
- Rescheduling when someone cannot make it
- Confirming and reminding
- Preparing a daily schedule brief
Where it stops for you
- Booking into protected time
- Cancelling anything already confirmed
- Contacting someone new for the first time
Read the full remitWhat it does not do
- Book into protected time without approval
- Cancel unilaterally
- Commit you outside your stated availability