06 — Control
What it can do without you. What it cannot.
A permission governs what an employee can reach. A boundary governs what it may do. They are different questions, and this page answers both.
Move an action across the line.
Everything on the left happens without asking. Everything on the right stops and waits for a person. You decide where each action sits.
In progressHappens automatically
Needs approvalWaits for you
What that means
Draft a reply
Drafts appear in the task, ready for you to read. Nothing leaves the business.
Reach is separate from action.
An employee can hold permission to act on a tool and still stop at a boundary inside it. That combination is the product’s central idea.
| Tool class | Access | Still stops for you |
|---|---|---|
| the connected inbox | Scoped to one address. Sending still stops at a boundary. | |
| the connected calendar | Unprotected time only. Protected time asks first. | |
| the connected CRM | Pipeline records. New company records ask first. | |
| the connected document store | Reads the folders you name. Writes where you allow it. | |
| the connected helpdesk | Reads open tickets. Does not close them. | |
| the connected billing system | Reconciliation only. Nothing financial is decided. | |
| the business context you provide | Your policies, tone and process definitions. |
Two employees, one outcome, one record.
One employee holds the outcome; others contribute. A handoff is an explicit event with a from, a to and a what — and it lands in the record like everything else.
- Marketing (AE-03) drafted the claim in theme 3
- Handed to Research (AE-04): sources for the claim in theme 3
You can always take the work back.
Redirect it
Change what you asked for while the work is running. The original instruction stays in the record.
Request changes
Send the work back with a note. The decision is recorded exactly like an approval would be.
Clear a block
When a system condition stops the work, the condition is named and you get routes out: retry, redirect, or stop.
Stop it
End the work. It stays in the record as stopped by you — nothing is erased by ending it.